ba99o Privacy Policy

ba99o operates an online gaming and sports betting platform at ba99o.org, serving players across Bangladesh. As the operator of this Platform, ba99o is responsible for the collection, storage, and processing of personal data submitted by registered players and visitors. This Privacy Policy sets out in detail how ba99o handles personal information, the purposes for which it is used, the parties with whom it may be shared, the security measures applied to protect it, and the rights available to individuals in relation to their data.

This Privacy Policy applies to all personal data collected through the ba99o website, mobile browser platform, customer support channels, and any other means through which you interact with ba99o. This Policy should be read together with ba99o's Terms and Conditions, which govern your overall use of the Platform. If you have any questions about this Policy or how ba99o handles your data, please contact us at [email protected].

ba99o processes personal data only for the purposes set out below. We do not use your personal data for purposes beyond those listed here, and we do not sell your data to third parties for marketing or advertising purposes.

• Account registration, identity verification (KYC), and ongoing account management.
• Processing deposits and withdrawals and maintaining accurate transaction records.
• Fraud detection, anti-money laundering (AML) checks, and platform security monitoring.
• Responsible gaming monitoring, including identifying patterns of high-risk play and enforcing self-exclusion requests.
• Customer support, including responding to enquiries, resolving disputes, and processing complaints.
• Sending transactional communications about your account, such as deposit confirmations, withdrawal updates, and security alerts.

ba99o may also use aggregated, anonymised data — data that cannot be used to identify you — for internal analytics, product improvement, and reporting purposes. Anonymised data is not personal data and is not subject to the protections described in this Policy.

ba99o does not sell personal data to third parties. We may share your personal data with the following categories of recipients only where it is necessary for the purposes described in this Policy:

• Payment service providers — including bKash, Nagad, Rocket, Upay, and banking partners — for the purpose of processing deposits and withdrawals to and from your ba99o account.
• Identity verification and KYC service providers engaged by ba99o to assist with player onboarding and ongoing compliance checks.
• IT infrastructure, hosting, and security service providers who process data on ba99o's behalf under strict data processing agreements.
• Law enforcement, regulatory bodies, or other authorities where ba99o is required by applicable law or court order to disclose your data.

All third-party service providers engaged by ba99o are contractually required to handle personal data in accordance with applicable data protection laws and to use such data only for the specific purposes for which it has been disclosed. ba99o does not permit third-party service providers to use your data for their own marketing or commercial purposes.

Depending on applicable law, you may have certain rights in relation to your personal data. ba99o is committed to honouring these rights where they apply. The following rights may be available to you:

• The right to access — you may request a copy of the personal data ba99o holds about you.
• The right to rectification — you may request that inaccurate or incomplete personal data held about you be corrected.
• The right to erasure — in certain circumstances, you may request the deletion of personal data ba99o holds about you, subject to ba99o's legal and regulatory data retention obligations.
• The right to object — you may object to the processing of your personal data where ba99o relies on legitimate interests as the legal basis for processing.
• The right to withdraw consent — where ba99o processes your data on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact ba99o's support team at [email protected] with your account details and a description of your request. ba99o will respond to valid data rights requests within a reasonable timeframe. Please note that some requests may be subject to identity verification before ba99o can act on them, and that certain rights may be limited where ba99o has overriding legal obligations to retain or process your data.

ba99o retains personal data for as long as your account remains active and for a minimum of five years following account closure, in order to comply with applicable legal, regulatory, and anti-money laundering obligations. Financial transaction records may be retained for longer periods where required by law. Where data is no longer required for any purpose, ba99o will securely delete or anonymise it in line with its internal data management procedures.

ba99o reserves the right to update this Privacy Policy at any time. Where changes are material, ba99o will make reasonable efforts to notify registered players via the contact details held on their account before the changes take effect. Continued use of the ba99o Platform following any update constitutes acceptance of the revised Privacy Policy. The most current version of this Policy is always available at ba99o.org/privacy-policy. If you have concerns about any update, please contact our support team before continuing to use the Platform.